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Digital Solutions Engineer (m/f/d), Breda
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Client:
Werfen
Location:
Breda, Netherlands
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
31ada82bd008
Job Views:
3
Posted:
17.07.2025
Expiry Date:
31.08.2025
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Job Description:
Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Our purpose is powering patient care.
We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.
Currently we are looking for a passionate Digital Solutions Engineer who joins our skilled and diverse Benelux team. This is a hybrid role, which ideally is close to our office located in Breda.
The Digital Solutions Engineer installs, maintains and develops the customer install base, working closely with hospital IT in Belgium, the Netherlands and Luxembourg.
Key Accountabilities
- Install and configure Werfen software solutions at customer sites, ensuring integration with third-party systems where required
- Assist customers with IT and connectivity issues, both remotely and on-site, ensuring timely resolution and customer satisfaction
- Escalate technical issues, software bugs, or complex incidents to the appropriate internal teams (e.g. Development, Global IT support, Cybersecurity teams)
- Build strong customer relationships by clearly communicating issue status, timelines, and solutions
- Perform technical training sessions for end users and internal support staff on the operation, troubleshooting, and maintenance of Digital Solutions
- Support the development and validation of analyzer interfaces, addressing technical questions related to standards such as HL7 and ASTM
- Track and documents all work performed using the ticketing system, including installation records, service logs, and customer communication
- Stay up to date with the latest software releases, features, and technical documentation of Werfen’s digital solutions
- Provide basic support for the local infrastructure required to operate Werfen’s software, including servers, communication boxes, and network interfaces (when applicable)
- Identify and flag potential product risks or regulatory concerns to the appropriate departments (e.g., QARA, IT Manager)
- Follow established security and data protection procedures in line with corporate policies
- Perform other related duties and responsibilities as assigned by the IT Manager
Internal Networking
- Collaborates closely with Application Specialists and Field Service Engineers to ensure successful implementation and integration of clinical software solutions
- Supports Sales Representatives by providing technical insights during project planning, demos, or customer visits
- Maintains effective communication with customer stakeholders (e.g., IT departments, lab managers, end-users) throughout the implementation and support lifecycle
Requirements
- Bachelor’s degree in Engineering or equivalent
- Knowledge of server hardware and software (OS), administration and maintenance
- – Knowledge of ASTM and HL7 standard communication protocols
- – Virtual machines implementation and maintenance
- Good knowledge of computer networking (LAN/Wlan/network diagnostics, etc.)
- Fluent in English and Dutch, any other language is a plus
- Knowledge of LINUX is a plus
- Knowledge in databases and SQL is a plus
- Fluent English and Dutch, any other language is a plus
- Travel to customers in the Benelux region when required. Travel to atten tranings/courses should be expected from time to time.
Do you think this could be you? Apply today so we can get to know you and start the journey with us!
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