jobid=A.0.0762
What You’ll Get:
- Salary: Up to €60,000 + 8% holiday allowance
- Bonus: Performance-based bonus
- Location: Breda, Netherlands (Hybrid: 2–4 days/week in-office)
- Team: Lead a team of 6 Customer Success Managers
- Scope: Work with an international team across European, US, and African markets
- Perks: Equity, training budget, Mac setup, hotel experience, Friday lunches
About the Company:
A fast-growing SaaS company in the hospitality space, this team is redefining how independent hotels operate. Their all-in-one hotel management platform increases direct bookings, saves time, and improves the guest experience. With offices in Breda, Lisbon, Valencia, and Cape Town, they’re on a clear mission: to become the #1 go-to solution for hoteliers worldwide.
The Role:
As Lead Customer Success Manager, you’ll guide a team of 6 CSMs to drive client onboarding, adoption, retention, and upsell. You’ll own strategic customer success processes while staying hands-on with key clients. This is an ideal role for someone with both leadership experience and a background in the hotel industry.
Key Responsibilities:
- Manage, coach, and develop a team of 6 CSMs
- Track and improve key KPIs such as CSAT, retention, and QSPs
- Build scalable onboarding and engagement workflows
- Identify upsell opportunities and drive product adoption
- Act as the escalation point for critical customer issues
- Collaborate with Product, Sales, and Marketing teams
What You’ll Need:
- 3–5+ years in Customer Success or SaaS Account Management
- 1–2+ years leading or mentoring a team
- Background in the hotel industry is essential
- Fluent in English
- Based within commuting distance of Breda (office days can be arranged based on commuting time)
Interview Process:
- Initial screening by Nobel
- 1st introduction with the company
- Technical assessment
- Technical Interview
- Final team panel
Apply Now
Does this sound like the ideal next steps? Apply now and we will get in touch!
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