Overview
In this role you will lead the local service team to deliver reliable customer support and grow the service business. You will maintain strong relationships with customers and promote new services while ensuring timely, technically informed support. You will implement safety standards and ISO-compliant practices, and monitor KPIs to drive quality, efficiency, and compliant processes. This is a hands-on leadership role that shapes the service organization and customer experience in a technical field.
Arbeidsvoorwaarden / Benefits
- flexible working hours
- mobile working option
- attractive remuneration with various benefits
- pleasant working atmosphere
Verantwoordelijkheden
- Active customer relationship management and maintaining existing and convincing new customers
- Promote and develop new services
- Ensure timely support for technical issues and parts inquiries
- Management and further development of the local service team
- Implementation and continuous improvement of safety standards (SMS) and raising safety awareness
- Ensuring quality requirements and ISO compliance through appropriate measures
- Provision and evaluation of reports for tracking relevant KPIs (customer support, sales, margins, efficiency)
- Optimizing administrative processes (orders, invoices, payments) in compliance with legal and internal requirements
- Handling of legal and warranty cases
Belangrijkste vereisten
- Completed training or studies in a commercial or technical field
- Very good technical understanding, ideally product-specific knowledge in the field of mobile cranes
- Experience in employee management and in setting up or expanding an organization
- Business fluent Dutch and good English skills
- strong technical understanding
- product-specific knowledge in mobile cranes
- leadership and organizational development
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