Jobid=622636509988456517 (0.0995)
About the Opportunity
We are looking for an experienced and people-focused leader to take on the role of Manager, Executive & Business Support – EMEA. In this position, you will lead the Executive Assistant community across the region, ensuring consistent, high-quality support to senior leaders while driving operational excellence.
This is a unique opportunity to combine people leadership, operational ownership, travel governance, sustainability reporting, and digital innovation. You will play a key role in elevating how executive support is delivered by improving efficiency, embedding best practices, and enabling the smart use of digital and AI tools.
Responsibilities
People & Team Leadership (EMEA EA Community)
As a leader, you will build and strengthen a high-performing EA community across EMEA. You will coach and develop your team, create alignment, and foster collaboration and knowledge sharing across locations.
Key responsibilities include:
Leading, coaching, and performance managing Executive Assistants across the region
Building a strong, connected EA community with shared standards and ways of working
Setting clear expectations, role clarity, and performance frameworks
Supporting talent development, capability building, and succession planning
Acting as an escalation point for complex stakeholder or prioritisation challenges
Executive Support Standards, Ways of Working & Safety
You will define and embed best-in-class executive support standards while ensuring safety, wellbeing, and professionalism are at the core of all activities.
Key responsibilities include:
Establishing regional standards for calendar management, meetings, travel, and confidentiality
Embedding duty of care, safety, and wellbeing considerations in all executive support activities
Ensuring travel and events align with health, safety, and security requirements
Acting as back-up for the Senior VP Executive Assistant
Providing direct support to two executive leaders
Partnering with HR, Safety, Facilities, Finance, and IT to ensure aligned service delivery
Continuous Improvement, Digital Enablement & AI
You will drive simplification and efficiency by modernising how Executive Assistants and leaders work together, leveraging digital tools and AI.
Key responsibilities include:
Identifying and implementing improvements that reduce administrative burden
Enhancing ease of working for both executives and EAs
Piloting and scaling AI and digital solutions for:
Meeting preparation, note-taking, and follow-ups
Agenda and action tracking
Travel planning and decision support
Information summarisation and prioritisation
Ensuring responsible and secure use of AI in line with governance and data privacy standards
Tracking adoption and measuring impact to continuously improve ways of working
Travel, Vendor Management & Sustainability
You will own and optimise travel processes and supplier relationships, ensuring cost, quality, safety, and sustainability are balanced effectively.
Key responsibilities include:
Managing relationships with travel providers (e.g. TravelPerk), hotels, and transport vendors
Ensuring compliance with Travel & Expense policies and safety standards
Driving smarter, more sustainable travel choices (e.g. rail vs. short-haul flights)
Monitoring travel performance on cost, compliance, service quality, and sustainability
Leading supplier reviews, contract renewals, and improvement initiatives
Acting as a subject matter expert for complex executive travel decisions
Sustainability & Travel Reporting
You will play a key role in delivering meaningful insights that support sustainability ambitions and executive decision-making.
Key responsibilities include:
Leading annual travel-related sustainability reporting
Collaborating with Finance, Procurement, and ESG stakeholders
Providing insights into trends, risks, and opportunities
Ensuring accurate and timely travel data collection and reporting
Candidate Profile
You are a structured and forward-thinking leader with strong business acumen and a passion for improving ways of working.
Proven experience in leading executive support teams, office management, or similar environments
Strong stakeholder management skills, with the ability to operate confidently at senior levels
Experience in driving operational improvements and implementing new tools or processes
Affinity with digitalisation and interest in AI-enabled ways of working
Knowledge of travel, vendor management, and budget oversight
High level of professionalism, discretion, and integrity
Strong organisational skills and ability to manage complexity across regions
What Success Looks Like (First 12–24 Months)
A highly engaged and high-performing EA community across EMEA
Consistent and professional executive support standards embedded region-wide
Measurable efficiency gains through digital and AI-enabled improvements
Well-governed travel processes with strong compliance, cost control, safety, and sustainability outcomes
Clear, actionable sustainability reporting supporting leadership decisions
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