jobid=A.0.0397
As a key member of the Customer Support team, you will play an integral role in ensuring the seamless execution of daily operations. You’ll be empowered to make timely decisions and contribute to maintaining a collaborative and high-performing team environment. Handle end-to-end order lifecycle, from entry to billing, using SAP Maintain ongoing communication with clients and internal sales teams to ensure clarity and alignment Delivery Oversight: Customer Relationship Management: Build and maintain strong commercial ties with customers in the German market, in partnership with the sales team Be the first line of support for inquiries and complaints via phone or email Manage updates in the system related to customer profiles, product details, pricing, and promotions to support efficient operations Participate in ad hoc initiatives and projects aimed at enhancing customer satisfaction and team effectiveness Minimum of 1 year of experience in a customer service role ~ Fluency in German at a C2 level is essential; proficiency in additional European languages is a bonus ~ Comfortable working with digital tools and systems, including Excel, Word and SAP ~ You live in the Eindhoven area Working conditions ~hybrid working: you can work 1 day from home after the first 3 months ~ 1 year contract, followed by a permanent contract Company description Our client is a leading lighting manufacturer, operating worldwide.
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